Terms & Conditions (including EU Cookie & GDPR Information)

Prices of items on the website are subject to change. Full payment, including P&P, is required with all orders. All prices include UK VAT. There is no minimum order. All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed or Posted orders. Card details can be phoned through, during the times shown in the Shopping Basket, after you have ordered via the Shopping Basket - please do not leave your card details on our answering service, please do not email your card details. We reserve the right to cancel any order for any reason.

Ordering Details

When you want to place an order just hit the "Add to Basket" button next to the item. You will then be taken to the Shopping Basket so you can check it was added correctly. Each page has a "View Basket" Link so you can see what is in your basket at any time. You can delete or change the quantity of any item you have added to the basket up to when you click the final "Order Now" button. Please Note - if you change the quantity to a number more than we have in stock, this will delay your order. You can either use the "Continue Shopping" button to get back to the page you were on or you can click any item already in your Shopping Basket to go back to that page.

The number of kits we have in stock is either noted on the page or is the number shown in the Drop Down Quantity box next to the item. The site does not change automatically but we do update it a few times a day. If you want more kits than we have in stock please contact us. Please Note - if there is only a "one" in the drop down box then we only have one kit. If you order it and go back to the page it will still state "one". If you add it again you will be ordering more than we have and your order will not be sent.

Occasionally we will have Pre-order kits which are usually new kits available shortly. Where this is the case it will be noted with a link to what Pre-order means. The details in this Pre-order link forms part of these Terms and Conditions. Any items ordered with an item noted as delayed, or Pre-order, on the website will be sent with the delayed item as we are unable to send part orders.

We will notify you as soon as possible if we are out of stock giving you the choice of waiting till the items come in stock, amending your order or cancelling and re-ordering. This will extend the delivery times stated. 

We may not be able to amend orders after 11.30am on the opening days shown in the basket, so please check your receipt straight away. If something is wrong on your order, and it is before 11.30am on the days shown in the basket, we can amend your order. However, if it is after 11.30am on the days shown in the basket, we may still be able to amend the order but it may be delayed until the next pickup day noted in the shopping basket.

The Delivery Costs costs go up in bands of weight so you may be able to get more kits for the same Delivery charge. If you add a kit and the Delivery Costs goes up to the next level, you can always delete it from the basket.

When you have finished shopping please click the "Checkout" Button in the Shopping Basket. You have to go all the way through the Shopping Basket right through to the Exit Page which will show your Order Number (Shopper ID). You do have the option during checkout to either use the Secure Online Card Payment or to phone your Card Details during the times shown in basket, but you still have to go all the way through to the end and get the Order Number.

You will be sent confirmation of your order by email straight away - this is your only receipt and proof of purchase - if you do not receive one please let us know. Please check your receipt and let us know if something is wrong - mistakes are much harder to correct later. Please double check your address and postcode as Royal Mail need this to correctly delivery your parcel. If you have not put the correct address, and the parcel goes missing, Royal Mail may not pay you compensation.

The email receipt includes a link to your account where you can view the order, see where it is in our system, see any problems there may be with the order and see the date it is posted.

We will email you when the parcel has been posted - this is usually within 3 working days of receiving the order but is often quicker (subject to stock availability). Please note this may be extended during certain periods - usually noted in the Shopping Basket. The days noted in the Shopping Basket for when the Card Payment Line is open are usually the days we have a Royal Mail pickup.

All prices include UK VAT and we reserve the right to increase prices if the standard VAT rate should increase.

Whilst CPU Enterprises strive to provide accurate information on this website, it assumes no responsibility for accuracy. All images are intended as a guide only. All content of the website, including pictures, are subject to copyright - please do not breach this by copying any part without permission. All pictures and text contain copyright markers which may be visible, hidden and/or digital. We make sure the pictures of items shown on the website are as accurate as possible, however the colours you see will depend upon your monitor, therefore we cannot guarantee that your monitor will display the colours correctly.

These terms and conditions may be amended at any time without prior notice by us. Please check this page every time you order to ensure you continue to abide by them.

Postage Costs & Delivery

All orders will incur a postage and packing cost which is calculated by the Shopping Basket automatically and is determined by the weight and size of the items. There is a minimum Delivery cost of £2.65 (UK) and maximum cost of £3.80 (UK) with FREE P+P for orders over £40.

Orders are usually processed and posted within a maximum of 3 working days of receiving the order , or card details if you use Phone Card option (subject to stock availability). Please note - during holiday periods any deadlines shown may be extended, however this is usually noted on the website Opening Hours page and in the Shopping Basket.

The days stated in the Shopping Basket for the Card Payment opening hours are the days we get a Royal Mail pickup. Orders need to be placed by 1.30pm on those days for your parcel to be posted on that day. 

The warehouse and payment office is not open on Saturdays, Sundays and Bank Holidays so orders cannot be posted on these days. We are sorry but we cannot offer a guaranteed next day service at the moment as we have a maximum of 2 Royal Mail pickups a week. 

We always send you an email to say your parcel has been posted, this is so you can keep an eye out for your postman. You can also see when we have posted it via your account which you can get to using the link in your email receipt.

The time taken for delivery after we send your parcel is in the hands of Royal Mail. All parcels are sent by Royal Mail Tracked 48 and should get to you within a couple of working days after it has been picked up by Royal Mail. The "Parcel Posted" email we send includes the Tracking Number which you can use to to check the delivery of your parcel on the Royal Mail Website. RM should either email you or text you (or both) about when the delivery is due with options if you are not going to be in.

If you have not received your parcel within 7 working days of us notifying you the parcel has been posted, please check the tracking online and your local Royal Mail sorting office. Your parcel may be sitting at your local office waiting for you to collect it. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. Undeliverable parcels are usually held at your local Royal Mail sorting office for a couple of weeks before sending back to us, so you must ring them as soon as you can. You must keep a record of the number, date and time that you rang them, and the name of the person you spoke to.

If the parcel is returned to us as 'non-deliverable' we get charged when the parcel is returned to us and we will also have to pay again to re-send the parcel, both of these extra postal charges will have to be passed on or removed from any credit note or refund. So please do keep an eye out for your local Royal Mail Postman and check with your local Royal Mail Office to avoid this.

If you have not received your UK parcel 15 working days (3 weeks) after sending, we can claim for non-delivery from Royal Mail, please email us full details of who you contacted at your local Royal Mail office. We cannot be held responsible for items damaged in the post by Royal Mail. There is a claim form for damaged goods on the royal Mail website.

If you know you will not be at home (working, holiday, etc.) we can send your parcel to a different delivery address to your Card Holders address. However if your delivery address is different to the Card Holders Address you will need to tick the box in the shopping basket to add your Card Holder Address to the Shopping Basket. We take Card Payments using Square and they now ask for the Card Holders Address for Security Checks. The Card Holders Address cannot be a PO Box, if you wish your parcel to be sent to a PO Box you must tick the box and add your actual physical address to the shopping basket in the Card Holders section.

Please Note - We are not able to give your local Royal Mail Postman instructions on what to do with the parcel if you are not at home. However you could contact your local Royal Mail Office to see if they offer a Safe Parcel Scheme in your area.

Payment Methods

We accept the following Credit and Debit Cards.

MASTERCARD, VISA CREDIT, VISA DELTA, VISA ELECTRON,
VISA DEBIT, MAESTRO, JCB, AMERICAN EXPRESS

The easiest way to pay is by our Secure Online Shopping Basket. See SAFE & SECURE ONLINE ORDERING below.

You may also phone your Card Details (not orders) on 01733 566617 on the dates and times shown in the Shopping Basket link at the top of the page. Please do not phone outside these times. Please note - we are unable to accept orders by Telephone, email, Fax or Snail Mail. Times are subject to change, especially around Bank Holidays and during the Summer months. Please check the up to date times in the Shopping Basket link at the top of the page every time you shop.

We will not charge your account until the day your parcel is sent. This is when your card is checked as valid and when the money would leave your account. The card may not be charged on the day you order. Entries on your statement will state CRAFT KITS. A Visa Receipt will be emailed to the email address you put in the shopping basket so please do double check that it is correct. It does not contain your full card details and you can click a link on that email to feedback about your order.

Please DO NOT send Credit Card details by email.

We are sorry but we do not accept PayPal, Irish Laser Cards, Cheques, Cash, Money Orders, BACS, Bank Drafts or Postal Orders. We are unable to accept orders 'On Account' .

Payment for all goods and postage must be made before your parcel can be posted.

Customer Services

If you have any queries or complaints regarding our products or services please contact us by emailing or filling in the Contact Us Form. We will send an acknowledgement within 3 working days and strive to resolve any problems within 10 working days. These times may be extended during certain times.

Contact Details

Craft Kits
CPU Enterprises
1 Barncroft Villas
Manor House Street
Peterborough
PE1 2TL
United Kingdom
Email -

CREDIT CARD PAYMENT TELEPHONE LINE

01733 566617
Opening Hours as shown via the "View Basket" link in the Navigation Bar.
Please do not phone outside the times shown in the Shopping Basket
Closed all Bank Holidays

VAT Registered - 550 7496 29

PLEASE NOTE - All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Snail Mail orders. Card details can be input online at the time of ordering 24/7 or phoned during our opening times only (see shopping basket link) - please do not email them or leave them on our Answer Machine.

We are sorry but we do not accept PayPal, Irish Laser Cards, Cheques, Cash, Money Orders, BACS, Bank Drafts or Postal Orders. We are unable to accept orders 'On Account'

The Craft Kits warehouse is not open on Saturdays, Sundays or UK Bank Holidays so no orders can be posted on those days. We usually send out parcels 2 or 3 days a week but this may be reduced during holiday times - usually the Card Opening days (except Saturdays) are the days we get a Royal Mail pickup of parcels.

The website is open 24/7 and orders are stored on a Secure Server (see below).

Cancellation Policy & Returns Procedure

The Consumer Contracts Regulations 2013 (CCR) allow you a cooling off period if you are not re-selling the goods. This means you have the right to cancel your whole order within 14 calendar days from the day after you receive the goods without giving a reason. You must email us at or fill in the Cancellation Form first. No returns can be accepted without prior contact as you will need a Return code. All goods must be returned to us in an un-opened, unused and re-sellable condition within 14 days of receipt at your own cost with the Return Code on the outside of the parcel. We suggest you use a Recorded Delivery Service for you own protection as we cannot be held responsible for goods that don't arrive. A refund of goods will be made, or a Credit Note raised, within 14 days of CPU Enterprises receiving the goods back in a suitable condition for reselling.

The cooling off period does not apply to traders or if you are re-selling the goods in any format.

Please note we cannot accept part orders back. Any items returned which do not comply with the above will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. We reserve the right not to accept any returns after the 14 days. No returns will be accepted without prior contact and agreement. A credit note equal to the cost of the returned goods, minus any fees, will be raised for use on your next order. We will email you with the details you will need to put into the Vouchers Section in the Shopping Basket or a web page with more instructions. It is up to you to claim the credit note - there is a 1 month expiry on all Credit Notes.

CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered you must notify us by emailing us at within 7 days of receipt.

All of the above do not affect your statutory rights.

Privacy Statement Including Cookies and GDPR

CPU Enterprises are committed to protecting your privacy. We do not disclose customers details to third parties and we comply with the Data Protection Act 1998, General Data Protection Regulation (GDPR) and the EU's Privacy and Communications Directive.

We only use cookies to collect data for the shopping basket. These Cookies cannot infect your PC or send us any information about you or your PC. By continuing to shop on this site you agree to a session cookie which will die when you exit the basket or close your browser. If you click the 'Remember Me' section in the shopping basket, you agree to a cookie which will remember only your name and address and is stored on your own computer. Only our shopping basket can access that cookie next time you shop. If you do not tick the box on your next shop the cookie will die.

The information we collect from you, via the shopping basket, is only used to process your order and notify you of stock status. The required information includes Your Full Name, Delivery Address, Card Holders Registered Home Address (if different), Phone Number, Email Address, Credit or Debit Card Number, expiry date, issue number (if on card) and CV number. We do not store your Card Details in a database so you will need to let us know these details every time you order. You can check what information we hold at any time by emailing us at . If you find any problems we will delete or correct them promptly, you also have the right to be forgotten under the GDPR, which we will do promptly on contact from you. However we are required by government regulations to keep invoice details for a period of five to seven years.

Safe & Secure Online Ordering

Your Credit Card security is very important to us, and CPU Enterprises have taken all possible actions to ensure your payment information is processed accurately and securely. We are PCI Compliant. Please DO NOT send Credit Card details by email.

All CPU Enterprises Web Sites use a 128 Encryption Secure Socket Layer Server provided by mal's e-commerce. This means your card details can only be accessed by authorised staff at the CPU Enterprises Head Office. Your card details are not held on any Database and are not assessable electronically after processing.

General

Prices of items on the website are subject to change. Full payment, including Delivery Charge, is required with all orders. All prices are in UK Pounds and include UK VAT. All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Snail Mail orders. Card details can be input online or phoned - please do not email them or leave them on our Answer Machine. We reserve the right to cancel any order for any reason.

All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise. All pictures and copy contain copyright markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from any CPU Enterprise websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.