If you have any queries or complaints regarding our products or services please contact us by emailing or filling in the Contact Us Form. We will send an acknowledgement within 3 working days and strive to resolve any problems within 10 working days. These times may be extended during certain times.
1 Barncroft Villas
Manor House Street
CREDIT CARD PAYMENT TELEPHONE LINE
Opening Hours as shown via the "View Basket" link in the Navigation Bar.
Please do not phone outside the times shown in the Shopping Basket
Closed all Bank Holidays
VAT Registered - 550 7496 29
PLEASE NOTE - All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online at the time of ordering 24/7 or phoned during our opening times only (see shopping basket link) - please do not email or fax them.
We are sorry but we do not accept cheques, Cash, Money Orders, Bank Drafts, Postal Orders or Irish Laser Cards
The Craft Kits warehouse is not open on Saturdays, Sundays or UK Bank Holidays so no orders can be posted on those days. We usually send out parcels 3 days a week but this may be reduced during holiday times - usually the Card Opening days (except Saturdays) are the days we get a Royal Mail pickup of parcels.
The website is open 24/7 and orders are stored on a Secure Server (see below).
CANCELLATION POLICY & RETURNS PROCEDURE
The Consumer Contracts Regulations 2013 (CCR) allow you a cooling off period if you are not re-selling the goods. This means you have the right to cancel your whole order within 14 calendar days from the day after you receive the goods without giving a reason. You must email us at or fill in the Cancellation Form first. No returns can be accepted without prior contact as you will need a Return code. All goods must be returned to us in an un-opened, unused and re-sellable condition within 14 days of receipt at your own cost with the Return Code on the outside of the parcel. We suggest you use a Recorded Delivery Service for you own protection as we cannot be held responsible for goods that don't arrive. A refund of goods will be made, or a Credit Note raised, within 14 days of CPU Enterprises receiving the goods back in a suitable condition for reselling.
The cooling off period does not apply to traders or if you are re-selling the goods in any format.
Please note we cannot accept part orders back. Any items returned which do not comply with the above will be charged a 15% (with a minimum of £1.00) handling and re-stocking fee. We reserve the right not to accept any returns after the 14 days. No returns will be accepted without prior contact and agreement. A credit note equal to the cost of the returned goods, minus any fees, will be raised for use on your next order. We will email you with the details you will need to put into the Vouchers Section in the Shopping Basket or a web page with more instructions. It is up to you to claim the credit note - there is a 1 month expiry on all Credit Notes.
CPU Enterprises take the utmost care in ensuring you get what you order. If however any items received are not what was ordered you must notify us by emailing us at within 7 days of receipt.
All of the above do not affect your statutory rights.
Prices of items on the website are subject to change. Full payment, including Delivery Charge, is required with all orders. All prices are in UK Pounds and include VAT (EU). All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned - please do not email or fax them. We reserve the right to cancel any order for any reason.
All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise. All pictures and copy contain copywrite markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from any CPU Enterprise websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.