POSTAGE COSTS & DELIVERY
All orders will incur a postage and packing cost which is calculated by the Shopping Basket automatically. There is a minimum Delivery cost of of £1.50 (UK only) which is for 100g packaged. Price is determined upon weight of the items in the Shopping Basket up to a maximum of £3.75 (UK only).
Minimum Delivery cost for Europe is £5.35 and the Rest of the World is £6.85. Customers outside the UK are responsible for any charges, including taxes and customs charges, that may be applicable to the delivery.
We will notify you as soon as possible if we are out of stock and give you the choice of waiting for the whole order or cancelling the whole order and re-ordering. We are unable to send part orders.
Orders are usually processed and posted within 3 working days (subject to stock availability) but please allow up to 7 days. Please note this may be extended during certain periods which are usually noted in the Shopping Basket. The time taken for delivery after we send your parcel is in the hands of Royal Mail. Most UK parcels are sent by Royal Mail First Class Post and should get to you the next working day after we post it. Larger parcels may be sent by parcel post and has a 3 to 5 working day delivery time after we have posted it, or in separate First Class parcels.
All Non-UK orders are sent by Airmail and usually take approx 5 to 10 working days after posting.
Claims for non-delivery cannot be accepted unless we are notified within 30 days of the order sent date. We are then in the Hands of the Royal Mail Lost Parcel System - please check out the Royal Mail website for more information on this. If the parcel is returned to us as 'non-deliverable' we will charge postage at cost to us to re-send the parcel. Please check at your local Royal Mail sorting office if your order is more than a few days late. Undeliverable parcels are usually held there for a couple of weeks before sending back to us. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. We cannot be held responsible for items damaged in the post. Most items are sent by Royal Mail - there is a claim form for damaged goods on their website.
We will email you to say your parcel has been sent so please keep an eye out for it. If you know you will not be at home there is room in the Shopping Basket for a different delivery address to the Card Holders address. We are not able to give your local Royal Mail Postman instructions on what to do with the parcel if you are not at home. Larger UK parcels include a tracking number which can be emailed to you on request.
Prices of items on the website are subject to change. Full payment, including Delivery Charge, is required with all orders. All prices are in UK Pounds and include VAT (EU). All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned - please do not email or fax them. We reserve the right to cancel any order for any reason.
All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise. All pictures and copy contain copywrite markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from any CPU Enterprise websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.